Our Laundry & Repair page will walk you through the process. Choose the repair you need here. Repair & Laundry / Repair Only services are best for small holes and moth damage; Patching is suitable for worn elbows or larger areas. If you're unsure - The best thing to do is to book it in on our website under the Concierge Service. 

Pop the item(s) into a postage bag and choose your preferred delivery method when selecting yor service. (Send it to us yourself OR we can book a Royal Mail collection/drop off on your behalf.

We’ll touch base when your garment arrives and if necessary update you on a final mending price. The price given on the website is a strong estimate. Please note that should the damage be more complex or require more time for a high quality mend we will let you know when we inspect the garment. 

If you select the service including laundry your garment will go through our specialist wash, de-pill and steam first, so it comes back fresh. Please note, if you select repair only then you must ensure the garment has been washed/laundered immediately prior to coming to us. 

Please be rest assured our specialised laundry service uses no water, but we don't use PERC either as this strips natural oils from wools and cashmere. We use Liquid CO₂ Cleaning. This dissolves grease at low temperature, without water, and is recaptured and reused after every cycle. 

Our team of knitwear specialists then invisibly re-knit the hole using traditional techniques, using yarn from the garment itself, where available. If the damage is too extensive for invisible mending, we’ll provide you other discrete options such as cashmere patching (sewn NOT glued) or discrete sew ups.

All our services include a 48hr Tracked return with Royal Mail (insurance to £75). You can opt to change this to Special Delivery at checkout if you would like more insurance cover for this service. 

The Repair & Revival process generally takes 3 to 5 weeks, as each piece is restored with great care (2 weeks if there is no laundry element). We’ll always aim to return your garment sooner where possible.