Garment Patch Service
- Description
For stubborn stains or larger holes, a patch can be a clever way to disguise the damage and breathe new life into your garment.
Our expert menders will invisibly graft the patch in your choice of shape and colour match to your garment. If you wish to specify an alternative patch colour, then please contact us to arrange this.
Repair Process
- Choose the level of repair you require for each garment.
- At checkout select the most convenient way for you to get your garment to us, we offer pick up or self-postage.
- Upon receiving your cashmere, should any garment be beyond repair, we will contact you to discuss alternative options.
- Within 4-6 weeks, your garment(s) will be returned via our courier.
All of our packaging is made from 100% recycled or recyclable materials.
Courier Collection
If you opt for courier collection at checkout or you are selecting our Express Service, please note that for every 5 garments 1 x label will be issued for a single parcel collection.
What happens next?
Self Postage
If you have opted for self-postage. Please package up your item, add your order number to the outside of the package and send it to: Cashmere Circle, Dunbar Business Centre, Spott Road, Dunbar, East Lothian. EH42 1RS
Express Service
If you've booked an express laundry service...please look out for an email confirming your next day collection of your items if you've placed your order before 5pm (Monday to Friday). All orders after 5pm on Fridays will have a Tuesday collection.
I've placed my order but where do I send my cashmere?
Depending on what option you chose at checkout instructions are given on your order confirmation email. Please check your spam folder if you have not received your order confirmation email
FAQ
How long will it take until I get my garment back?
Repairing and reviving precious natural fibres like cashmere takes skill and time. To get your garment back to its best you should allow 3-4 weeks from when it arrives with the team in Scotland for our specialists to work their magic.
Shrunken Garments
Sadly once cashmere has been shrunk in the wash the damage has already been done to the fibres.
We don't have any service that will reverse this damage. Our only tip is to try soaking the garment in a a cashmere wash/water mix and then re-shape whilst damp.
Shipping
Choose your shipping
At checkout you will be presented with shipping options. Choose what works for you? Prefer to get your garment to us yourself, or would you prefer a courier collection them from your door. We're here every step of the way to make it as seamless as possible.
Order Protection
Package protection options are there for you to select the right option for your cashmere.
Choose your shipping levels at checkout to see options on package protection.
Get in touch
We are a small business but we do have live chat which you can access from the button at the bottom right of your screen.
We'll do our best to come back to you as soon as we can.
Why Cashmere Circle?
Environmental Committment
Our aim is to look after the cashmere garments that already exist. Keeping them out of landfill with careful care and creative recycling. Sustainability is woven into every fibre of our business. From our packaging to the ingredients in our Cashmere Wash. And, we promise to donate 1% of our gross revenue to grassroots environmental groups.
A Green Tomorrow
A business model for a Green Tomorrow. Hawick and the Borders was the global hub for cashmere and knitwear. The region is rich with skills and knowledge passed down through generations. Our focus on zero-waste circularity with emphasis on garment care and upcycling, introduces to the region a model of business more suited for a sustainable tomorrow.
Passing on Skills
For us all to support sustainable fashion, we must ensure the skills and expertise that once filled the mills of the region are not lost. Our lead repairers are those who have spent a lifetime working with international fashion brands. We're ensuring these skills are carried on the next generation by supporting knowledge transfer programmes to inspire a new generation to see the creative possibilities of sustainable fashion.
Highly skilled
Invisible Mending
Invisible mending is a fabric repair technique that re-weaves yarn into the fabric of a garment or item of upholstery to seamlessly patch a hole. The yarn is often discretely taken from other parts of the garment to allow for a perfect colour match.
Preparation is key
Moth damage
Don’t let moths ruin your wardrobe, by protecting your garments. Moth season kicks off in May and lasts all summer through to October and you’ll find them in dark, undisturbed places.
