Cashmere Full Revive & Repair
- Description
The ultimate cashmere repair and TLC package for your favourite knitwear items. Garments receive a full revival; including specialised cashmere dry clean, de-pill, and steam; each hole mended invisibly using artisan techniques.
If any of the holes are beyond the magic of invisible mending (generally larger than a 5p coin), we’ll call you to discuss alternative options before we go any further, unless you have opted for an 'alternative mend'.
Please note, we cannot guarantee the successful removal of some particularly bad stains. Whilst we can remove most de-bobbling, garments with excessive bobbling may not be returned in "like-new" condition.
Number of Holes
Use the selection below to let us know how many holes your sweater has. If you'd rather we inspected your garment for holes please select our VIP Concierge Service
IMPORTANT INFORMATION
Occasionally a garment is too thin, damaged, a hole is too large or of a stitch pattern where isn't possible to receive a true invisible mend. If this is the case our menders will stitch repair, patchwork or dart which is likely to be discrete yet visible. We will only contact you if there is an additional fee for this if you are in agreement with an alternative mend. If you didn't agree to an alternative mend, then the cost of repair will be returned to you but we will retain the laundry fee. Additional holes start from £12 per hole for small moth hole sized repairs - larger or more complex holes may cost more.
FAQ
The Repair Process
- Choose the level of repair you require for each garment.
- Select the right postage option for you.
- Upon receiving your cashmere, should any garment be beyond repair or require more time for the mend, we will contact you to discuss alternative options.
- Your garment(s) will be returned within 3-5 weeks.
I’m not sure if my sweater can be repaired, what do I do?
Please feel free to speak to a member of the team on 0330 043 9535 or email us at info@cashmerecircle.com.
Do you only revive and repair 100% cashmere garments?
Our speciality is cashmere however we can repair any knitted natural fibre including wool, lambswool, alpaca and more! Get in touch with the team to discuss any other fine knitwear. (Any brand and any age.)
How long will it take until I get my garment back?
Repairing and reviving precious natural fibres like cashmere takes skill and time. To get your garment back to its best you should allow 3-4 weeks from when it arrives with the team in Scotland for our specialists to work their magic. Our new repair only service is much quicker and expect your repaired garment back within 2 weeks.
What happens to my garment if it can’t be repaired?
If our specialist team believes that the repair you’ve requested isn’t possible we’ll get in touch to discuss your options.
Will you be able to match the yarn and colour exactly?
Our technique allows us to use yarn from your original garment giving you a perfect colour match. If the size or quantity of the holes is such that we don’t think we can do them all, we’ll of course advise you in advance.
Shrunken Garments
Sadly once cashmere has been shrunk in the wash the damage has already been done to the fibres.
We don't have any service that will reverse this damage. Our only tip is to try soaking the garment in a a cashmere wash/water mix and then re-shape whilst damp.
Shipping
Choose your shipping
At checkout you will be presented with shipping options. Choose what works for you? Prefer to get your garment to us yourself, or would you prefer a courier collection them from your door. We're here every step of the way to make it as seamless as possible.
Order Protection
Package protection options are there for you to select the right option for your cashmere. Choose your shipping levels at checkout to see options on package protection.
Please note we are not liable for courier loss. Goods are dispatched by third party couriers and their terms and conditions apply. In the extremely rare occasion that an item is lost in transit, proof of value must be provided by you in order to claim on the insurance.
Your return shipping is included in your fee and will be sent via Royal Mail Tracked 24hr (£150 value). If you'd prefer to increase the insurance value on this, let us know and we will quote you for this.
Get in touch
We are a small business but we do have live chat which you can access from the button at the bottom right of your screen.
We'll do our best to come back to you as soon as we can.
Why Cashmere Circle?
Environmental Committment
Our aim is to look after the cashmere garments that already exist. Keeping them out of landfill with careful care and creative recycling. Sustainability is woven into every fibre of our business. From our packaging to the ingredients in our Cashmere Wash. And, we promise to donate 1% of our gross revenue to grassroots environmental groups.
A Green Tomorrow
A business model for a Green Tomorrow. Hawick and the Borders was the global hub for cashmere and knitwear. The region is rich with skills and knowledge passed down through generations. Our focus on zero-waste circularity with emphasis on garment care and upcycling, introduces to the region a model of business more suited for a sustainable tomorrow.
Passing on Skills
For us all to support sustainable fashion, we must ensure the skills and expertise that once filled the mills of the region are not lost. Our lead repairers are those who have spent a lifetime working with international fashion brands. We're ensuring these skills are carried on the next generation by supporting knowledge transfer programmes to inspire a new generation to see the creative possibilities of sustainable fashion.
What Happens Next?
Order placed?
Depending on what option you chose at checkout instructions are given on your order confirmation email. Please check your spam folder if you have not received your order confirmation email
Self-Postage
If you have opted for self-postage. Please package up your item, add your order number to the outside of the package and send it to: Cashmere Circle, Dunbar Business Centre, Spott Road, Dunbar, East Lothian. EH42 1RS
Highly skilled
Invisible Mending
Invisible mending is a fabric repair technique that re-weaves yarn into the fabric of a garment or item of upholstery to seamlessly patch a hole. The yarn is often discretely taken from other parts of the garment to allow for a perfect colour match. If we are unable to invisibly mend your garment (due to damage, fabric composition or complexity) then we will offer you an alternative mending option.
Preparation is key
Moth damage
Don’t let moths ruin your wardrobe, by protecting your garments. Moth season kicks off in May and lasts all summer through to October and you’ll find them in dark, undisturbed places.
