FAQ's

I’m not sure if my sweater can be repaired, what do I do?

Please feel free to speak to a member of the team on 0330 043 9535 or email us at info@cashmerecircle.com.


Do you only revive and repair 100% cashmere garments?

Our speciality is cashmere however we can repair any knitted natural fibre including wool, lambswool, alpaca and more! Get in touch with the team to discuss any other fine knitwear. (Any brand and any age.)


How long will it take until I get my garment back?

Repairing and reviving precious natural fibres like cashmere takes skill and time. To get your garment back to its best you should allow 4 weeks from when it arrives with the team in the Scottish Borders for our specialists to work their magic. 


What happens to my garment if it can’t be repaired?

If our specialist team believes that the repair you’ve requested isn’t possible we’ll get in touch to discuss your options. 


Will you be able to match the yarn and colour exactly?

Our technique allows us to use yarn from your original garment giving you a perfect colour match. If the size or quantity of the holes is such that we don’t think we can do them all, we’ll of course advise you in advance.